Shipping policy
Shipping Rates
Shipping rates are calculated automatically at checkout based on your location and selected delivery method.
You will be able to view the final shipping cost before completing your payment.
At checkout, you can choose from the following delivery options:
• Standard Post
• Express Post
• Signature on Delivery
We strongly recommend selecting Signature on Delivery, especially if you live in an area where parcels may be left unattended. This helps ensure your order is delivered securely and directly to you.
Orders are dispatched on business days only. Delivery timeframes may vary during peak periods.
At this stage Ecolena Online can’t post internationally, with the exception of New Zealand.
For postage rates to New Zealand please see below.
Standard Post
Receive your order in 2-8 business days after dispatch (excluding weekends and public holidays)
Please note, during peak sale periods, delays in dispatch can occur.
Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.
Express Post
Receive your order in 1-4 business days after dispatch (excluding weekends and public holidays)
Please note, during peak sale periods, delays in dispatch can occur.
Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.
New Zealand
Receive your order in 6-27 business days after dispatch (excluding weekends and public holidays)
Please note, during peak sale periods, delays in dispatch can occur.
Deliveries via Australia Post are only made on business days, and not on weekends or public holidays.
Postage to New Zealand is charged as follows:
Orders under $349.99 - AUD $22.00
Orders $350 and over - AUD $35.00
Order Tracking
To track your order, please use the tracking number provided to you once your order has ben fulfilled.
Delivery Address
Ecolena Online recommends customers provide a secure delivery address, for example your place of employment. Ecolena Online is not responsible for lost/stolen parcels.